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Quick answers to the questions we hear most from Alpharetta families.
The first step is simple — fill out the form on this page or give us a call at (770) 555-0000. Tell us a little about your dog (breed, age, any special needs) and what dates you're looking at. We'll confirm availability and schedule your free Meet & Greet, which every new dog completes before their first official visit. The whole intake process is easy and there's no commitment until you're ready.
For weekday daycare, 2–3 days' notice is usually sufficient. For weekend stays, book at least 1 week in advance. For holidays (Memorial Day, July 4th, Thanksgiving, Christmas, New Year's), we recommend booking 2–3 weeks out — these dates fill completely and we cannot accommodate last-minute requests. Extended stays of 7+ nights should be reserved at least 2 weeks ahead. When in doubt, reach out sooner — we can always hold a spot.
Absolutely — we encourage it. We want you to feel 100% comfortable before you leave your dog with us, and seeing the space in person makes a real difference. Tours are available during business hours. Just call ahead to schedule a quick walkthrough and we'll show you the play areas, suites, and introduce you to our team. Bring your dog along if you'd like — we can often combine the tour with your free Meet & Greet.
We ask for 48 hours' notice for daycare cancellations and 72 hours' notice for overnight or extended boarding. Cancellations within those windows are fully refunded or credited. Same-day cancellations (under 24 hours) may incur a 50% fee. We understand life is unpredictable — if something urgent comes up, please call us as early as possible and we'll always do our best to work with you. No booking fees and no deposit required to reserve.
Once your dog is a registered guest (has completed the Meet & Greet and has vaccines on file), daycare drop-offs during normal hours don't require a formal appointment — though a quick heads-up call or text is always appreciated so we can prepare. For boarding stays, reservations are required. Walk-in boarding is not available. First-time guests always need a prior Meet & Greet before any drop-off.
Yes, any time during business hours. Call or text and we'll give you a personal update on exactly how your dog is doing. We also proactively send daily photo updates, so most of our clients feel completely at ease without needing to check in — but you're always welcome to reach out. We'd rather you call five times and feel 100% confident than spend a single moment worrying. That's what we're here for.
A few simple things make a big difference. Before the stay: Complete the Meet & Greet so the environment and staff aren't new to your dog. If possible, book a daycare day or two before a longer boarding stay — a familiar place is less stressful. What to bring: Food portioned in labeled daily bags, any medications with instructions, and a comfort item (a worn t-shirt or familiar blanket works wonderfully). Drop-off tip: Keep your goodbye brief and cheerful — long emotional goodbyes can heighten anxiety. Dogs pick up on your energy, and a confident, relaxed goodbye sets the right tone.
Most dogs come home happily exhausted — which is usually a very good sign. After a full day of play and socialization, it's completely normal for your dog to sleep more than usual for a day or two. You may also notice they're extra hungry or thirsty. A few post-stay tips: let them rest and hydrate before resuming heavy activity, keep their first meal after pickup lighter than usual, and give them a quiet evening to decompress. Any notable behavior from the stay will be mentioned at pickup by our staff.
We accept all major credit and debit cards, cash, Venmo, and Zelle. For daycare, payment is due at pickup. For boarding stays, payment is collected at drop-off. You'll receive a clear, itemized invoice — no surprise charges, no hidden fees. If you have any questions about pricing for your specific situation, just ask when you book and we'll walk you through everything upfront.
Our team is available during business hours to answer any question, big or small. We love talking about dogs.